Support
Contact
Write to pennyweight@joseluissaorin.com and tell us what you were doing. We answer in English or Spanish, usually within a few days.
Common questions
How do I cancel a subscription?
Subscriptions are managed by Apple. Open the Settings app, tap your name, tap Subscriptions, choose Pennyweight and tap Cancel Subscription. Deleting the app does not cancel it.
How do I ask for a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
The app could not read my stamp. What now?
Take the photo again in daylight, closer and square to the mark, with the piece on a plain dark surface. The calculator on the home page works with the stamp you type, with no photo.
The value looks wrong.
Melt value is weight times fineness times a metal price. Check the weight you entered, whether stones were deducted and the date of the price. It is never what a buyer will pay.
Where do you see what is done with my photos and data?
In the privacy policy. To ask for access to or deletion of data, write to the address above.
I found a mistake on this site.
Write to us with the page and the source. Every table is listed with its source on the sources page.
Useful pages
Who publishes it
José Luis Saorín Ferrer, individual developer (NIF 79081262V), Calle Prolongación Ramón y Cajal, 1C, 3B, 38003 Santa Cruz de Tenerife, Spain. Email: pennyweight@joseluissaorin.com.